If your query is regarding issues with access to the online portal such as getting registered, needing a password reset or new PIN, please contact the helpdesk:
csphop@finance-ni.gov.uk

If your query is regarding an issue with your Annual Benefit Statement or Remediable Service Statement these should be sent by email to:
cspabsqueries@finance-ni.gov.uk

All other general pension queries can be directed to Civil Service Pensions via any of the methods below.

Please quote your National Insurance Number in any correspondence to us.

You can email us at:
cspensions@finance-ni.gov.uk

Telephone us on:
03000770329

• Civil Service Pensions
• Orchard House
• 40 Foyle Street
• Londonderry
• BT48 6AT

If you are dissatisfied with any aspect of the service you have received from Civil Service Pensions or with a decision it has reached, you can find information on the Complaints and Appeals Procedures on the Civil Service Pensions (NI) website.